Jonathan (Jon) Witter has been appointed to the newly created position of chief customer officer strengthening Hilton’s leadership in innovation and delivering exceptional service to guests. He is to report to Christopher J. Nassetta, president and CEO of Hilton and serve as a member of the executive committee.
He is to oversee the global brands, marketing, loyalty & partnerships, IT and strategy teams. Jon has extensive experience in these areas, most recently having served as the president of retail and direct banking at Capital One Financial Corporation.
Before joining Capital One, he served as president and chief operating officer at Morgan Stanley Private Bank and as the executive vice president, head of general bank distribution at Wachovia. Earlier in his career, he worked in consulting at McKinsey & Co. and Deloitte & Touche.
He holds an MBA with distinction from the Wharton School of Business at the University of Pennsylvania and graduated from Vanderbilt University with a Bachelor's degree in Economics.